“The property was in a great location, clean and there were plenty of utensils, gadgets and crockery in the kitchen.”
However, the attention to detail and comfort for the guests was disappointing. The door handle to the front door came off on entering the property. The toaster does not work unless you manually hold down the levers.
The manual for the cooker is not in the place advised, and we were unable to find it, meaning we were unable to use the cooker as the markings are faded and the temperature was extremely hot.
The plug in the bath is broken and only comes out when using a sharp kitchen knife, which is not ideal or hygienic. I was disappointed to be told ‘this is an odd one, let me know if you get it to pop out’ when reporting this issue - I would have expected the owner to note the concern, apologise and plan to rectify the issue for future guests.
Due to the above issues we would not return despite the convenient location, large living spaces and cleanliness.
I would hope that these issues are noted and improved for the use of future guests so that the price of the rental mirrors the quality of the stay.
Thank you for your comments. Firstly, we are really pleased that, as you say, you enjoyed the great and convenient location, the spaciousness of The Cottage, and its cleanliness. Naturally all feedback is welcomed as it allows us to rectify any issues. The points you reported had not been mentioned by any previous guests, either to ourselves or to Sykes Cottages, thus we had no prior knowledge, which is of course frustrating. Nevertheless, we are very sorry they caused you any problems during your particular stay. We have subsequently checked everything over and dealt with things accordingly. Thank you again for your feedback. Kind regards, The owners.
Property Owner