“This apartment is a bit run down and could use some TLC, but overall it was just fine.”
Also, I think it's very unfortunate that you do not offer any percentage refund, even when the request was made immediately after booking. Just not a very customer-friendly policy.
We apologise that you have found the Sykes experience disappointing. We pride ourselves on our customer services. We will be happy to look into this matter for you in more detail if you wish, please contact our customer relations department on 01244 345700, we are open 7 days a week, 9-7pm.
Property Owner