“Property felt damp, clothes left on shelves had a damp feel to them, 2nd bedroom door didnt/couldn't close as bed over hung doorway.”
Not very good room for children as stopped them getting to sleep easily. On checking under units and behind beds to see if we'd left anything, there was lots of dust and a baseball cap from a previous guest so not being fully cleaned. Double matress was incredibly soft, and single mattresses incredibly hard, uncomfortable for all parties. Parking, stopped at top of drive to get kids out, neighbour complained straight away. (His exact word... if i wasn't going out, I'd be TELLING!!! you to move!) Explained getting kids and bags out and kept chat amicable but totally unnecessary. Yes, it's in notes to park at bottom but to be fair it's surely his problem if he can't get on his own drive. Can't get over the fact he thinks he can TELL me, an adult to park somewhere particular when I'm within the property boundary of accommodation.
Thank you for your feedback. Sorry that Fairfell didn’t live up to your expectations, it is always worth raising issues whilst at the property so there is an opportunity to resolve at the time.
We have tried to ensure that it is welcoming and comfortable, and do get a great deal of positive feedback from our other guests.
In terms of your specific points regarding the property,
1. I have checked the property and can see no evidence of damp.
2. The door in the small bedroom will close so long as the bed is not pushed up right against the wall. I will ask Sykes/Lakelovers to ensure the bed is left in the correct position for future guests.
3. The beds are all high quality and I am sorry that you did not find them comfortable - we get lots of feedback to the contrary.
4. In terms of the parking. I am sorry that this happened and I will speak to the neighbour about it.
Again, thank you for your feedback.
Regards
Helen
Property Owner