“Inaccurate description of gardens - said small enclosed garden and semi enclosed garden, the small garden had no gate and was part of a different let.”
Listed as Sky tv, it was Freeview.
Not properly maintained, the Velox widows jammed and the pole was broken, kitchen windows do not fully open, key missing from Balcony doors.
Main bedroom base sheet to small for bed.
Floor mop absolutely filthly. No Broom or dustpan and brush.
As a dog owner the incorrect description of the property is unacceptable and causes unnecessary problems.
Beckwood would be a lovely property if it was properly maintained and had an easily added garden fence and gate from the front door to the hedge.
This was our first time booking with Sykes, with previous lets from other companies we have never been mislead, you really need to check your descriptions of your properties, to ensure the details are accurate.
We appreciate the time taken to send your observations which we will pass onto our housekeeping team. We are sorry that you were unable to locate the keys after speaking with us. If we had known about this and other maintenance issues we could have resolved them to make your stay more comfortable.
Lakes Cottage Holidays Owner Relations
Property Owner