“Property a little tired around the edges - eg handle missing from kitchen door etc.”
the heating hadn’t been turned on for our arrival (mid October) so we were very cold on the first evening.
My main gripe though is around the dog friendliness. We travel with 2 small, well behaved, hypoallergenic dogs. If you’re going to limit them to being downstairs in the property you need to say so in the listing. We did manage to get them settled eventually but it’s very frustrating when we’re being charged extra for bringing dogs to have extra terms added after booking.
the heating hadn’t been turned on for our arrival (mid October) so we were very cold on the first evening.
My main gripe though is around the dog friendliness. We travel with 2 small, well behaved, hypoallergenic dogs. If you’re going to limit them to being downstairs in the property you need to say so in the listing. We did manage to get them settled eventually but it’s very frustrating when we’re being charged extra for bringing dogs to have extra terms added after booking.
Dear Louisa,
Thank you for your feedback. I was at the cottage for refurbishment/maintenance until few hours before your arrival and didn't notice any missing handle on the kitchen door. Therefore, thank you for reporting it, I will have it checked.
Also, all rooms were warm and radiators were left switched on. I will check with the cleaner, as they took over after I left. I apologise for the inconvenience.
Regarding the pets: first of all, thank you for keeping them on the ground floor. Originally there was no restriction regarding access to the upstairs. However, over time, we found that this was not sustainable: we had to replace carpets, sheets, mattresses, etc. The pet fee covers for the additional cleaning, not for damage.
So, now we politely ask guests to keep pets on the ground floor. I hope you recognise that we cannot make case-by-case distinctions, e.g., some pets are well behaved and some are not. I assumed that this sort of restrictions were standard in the industry, therefore it was not mentioned in the property description. But I understand your disappointment and I will now update the write up on Sykes website.
Property Owner