“My feedback isn’t just for the cottage but the service received from Sykes too.”
The cottage had a damp problem we were alerted to the week before our stay. (About 4 days notice)
Trying to get information about this was like pulling teeth (Sykes)
Upon arrival the cottage smelt strongly of damp, particularly downstairs in both the kitchen and living area. Sadly as the week progressed the damp didn’t alleviate with people coming and going.
The owner had arranged for some work to be done on the roof, this was carried out on the bank holiday Monday of our stay.
By mid week I had a sore throat from the damp and we spent as little time in the cottage as possible. This made our week very expensive as it was so wet outside that we had to find indoor options. We usually spend time paddleboarding or walking, it was too wet for those and instead of being able to sit at our accommodation we had to go elsewhere.
It’s been a month now since we returned. I’ve called/messaged/whatsapped Sykes regarding this but there response has been “because you have no photos we can’t do anything”. The fact the owner and Sykes were aware of the damp prior to the stay I didn’t feel we needed to take photos and how I’m supposed to take photos of the smell and the impact it had on us I don’t know.
Poor service, will not return to either the cottage or Sykes.
I feel that the feedback hasn’t even been given to the owner in order to try and resolve.
Thank you for taking the time to leave your feedback following your stay.
We are sorry to hear that you experienced issues in communicating with Lakelovers/Sykes.
We take all comments very seriously and will pass them onto the relevant teams.
The Lakelovers Owner Relations Team
Property Owner