“The kitchen was very tired, cooker not particularly clean, old kettle, a bowl for the sink we don’t all want to use the dishwasher.”
Lighting in here was poor. the lounge we found the fire impossible to light, TV in the wrong place for two of you to watch. Uncomfortable sofa, inadequate lighting. I’m only 5’2” but was constantly banging my head in the bedroom & bathroom. Desperately in need of new bed linen & towels.
I felt the amount of money we paid it was most certainly not good value, as for needing 6hrs to clean is a joke
Thank you for your feedback, we do take comments very seriously. However, on this occasion we do not feel your comments are accurate. Kirkstone Cottage was checked prior to your arrival and the standard of cleanliness was very high. The kitchen is not very tired. If you could not light the fire you could have contacted us during your stay and we would happily have resolved this issue for you. We have not received any previous feedback regarding uncomfortable seating or inadequate lighting but will check this as soon as possible. Similary no comments have been made previously regarding the TV but we will look at this for future comfort. The property is not cleaned for 6 hours, but there has to be enough time left between changeovers for the property to be cleaned. If you would like to check specific details on booking in future please don't hesitate to contact us.
Property Owner