“A fantastic property and we loved our stay.”
The only drawback for us was that the garden, although enclosed, was not secure which meant we were unable to let our springer off lead whilst at the property as he could easily get through the fencing even though he's not a small dog. Biggest issue we had was with Sykes - we asked a simple question regarding a clothes airer and their response was "We advise if you really need a particular item to use during your stay, to take your own. We wouldn't ask an owner to confirm this". It turns out ...
The only drawback for us was that the garden, although enclosed, was not secure which meant we were unable to let our springer off lead whilst at the property as he could easily get through the fencing even though he's not a small dog. Biggest issue we had was with Sykes - we asked a simple question regarding a clothes airer and their response was "We advise if you really need a particular item to use during your stay, to take your own. We wouldn't ask an owner to confirm this". It turns out there were 2 airers at the property, so we took ours for no reason at all and as it is quite a bulky item to have to pack we were not impressed. As this service falls below our expectations of good customer service, we are not looking at using Sykes again when booking our next holiday in the UK and will not recommend them to our friends/family. A shame, as the property itself is fantastic and well maintained.
Thank you for your feedback, we are glad you enjoyed the property. We would never say a garden is secure as dogs can get through the smallest gaps, sorry to hear you had issues with our customer service team, we would usually ask the owner about airers, I have passed it onto the customer service managers for a review. Sorry to hear it has put you off booking with us as we wouldn't want to loose your customer over something so small. - The owner relations team.
Property Owner