“This was our second time staying in this apartment and we hoped it would be better than the first as the reviews were glowing and so we figured that our first stay was just an anomaly.”
Unfortunately, our second stay was equally as problematic. The biggest issue was cleanliness, the problem being the place had not been cleaned besides some loo cleaner put down the toilet. I bought my own bedding in case the bed hadn't been changed (like the first time) and I'm so glad I did because the bed hadn't been changed, or if it had then the laundry services need reviewing. The sheets, didn't smell clean, feel clean or look clean, there were hairs (short and curlys) marks and stains.So after an 8 hour journey we changed the sheets, problem solved but not the nicest thing to deal with. Changing the bed takes a few minutes so I would expect it to be done before we arrived. The floor had no been hoovered or cleaned, there were clumps of dirt and hair on the rugs and crumbs and hair over the floor. My socks were filthy by the end of the week from walking on the floor. Anyway, we hoovered and cleaned the best we could but the hoover was very lackluster. The living room bin had been changed but there was an empty vape liquid container, no big deal but as we entered the apartment there was a smell of leftover food mixed with something and I'm guessing someone had been vaping in there prior to our arrival. A quick note on the smells, and this is not the property owners fault but just to bear in mind if booking this place - we smelt cigarette smoke and marijuana pretty much the whole time we were there and further odd smells, especially in the bedroom and the bathroom leading off from the bedroom which could have been from the alley outside. The bathrooms has not been cleaned besides some loo cleaner poured down them as they were bright blue. there were hairs in the sink, hairs on the floor and in the bath, the walls were dirty as were the skirting boards etc. It all just needed a deep clean. The kettle lid is broken which isn't the end of the world but on top of the cleanliness issues, it's all just rather shabby. The parking permit fee needs to be optional as we don't drive and it would be nice to save a bit of money by not having the permit. That's just a bit of feedback in general. The location of this apartment is brilliant, however. A bus stop right outside and waking distance to the lake and the station. This is why we stayed again. Also being able to have a bath after climbing mountains is lovely. All in all if the cleanliness issues are sorted and the place is actually properly cleaned with some touch ups to the facilities then this apartment would be amazing. It's just such a shame both our stays were not up to the standard that we assumed this place had. We'd love to stay again due to the location but we can't take another chance on the cleanliness.
I’m saddened by this review, if the flat wasn’t up to scratch( your opinion ) for your stay that you felt you had to write a large review when you could of messaged with your concerns and we could of sorted it asap whilst you were staying with us that’s why I passed on my mobile number for any queries or concerns before you arrived.
Property Owner