“I purchased this as gift for my Brother and family as a Christmas present and sadly, this cottage was not as described and a disappointing stay for my brother and his family.”
Here's a list of what was wrong with the cottage:- 1. Building work was being carried out in the apartment above. Work commenced at 8.30am each morning, so they unfortunately could not have a lie in bed. We should have been given the option of a change of cottage prior to them commencing their visit to the Lakes! 2. The mattress protector had blood on it. This was also noted by 2 previous guests who had written in the Guest Book, so it had clearly not been changed. Absolutely disgusting, particular how hygiene is must in this day and age! 3. Shower head completely mouldy, had to be cleaned before use. 4. Washing machine completely mouldy and smelt badly, again had to be cleaned before use. 5. When sitting in the living room in the afternoon the window was blocked with planks of wood by the builders outside, making the living room dark and unable to see out of the window. 6. The general cleanliness of the cottage was very poor. Over the years I have spent thousands of pounds booking cottages, mainly in the Lake District for my brother and this has to be the worst that they have stayed in and it was not cheap either. I have already made a verbal complaint to Sykes Cottages but I will also be making a written complaint with the images that they have sent to me. Yes, please pass on the feedback to the owners, it is clearly needed! Yes, please publish my feedback, if only to avoid other customers booking this cottage!
Thank you for taking the time to write your feedback.
The building work in the apartment above is outside of the owners control.
Further to your comments regarding the mattress protector, this has now been changed.
Your comments have been passed on to the Housekeeping Team to ensure that our high standards continue to be met.
Whilst we are sorry that your stay at Babbling Brook was not as you had hoped, but other guests who have stayed at the property have had an enjoyable stay.
Please be advised, that we have taken all of your comments on board.
We hope that you will return to the Lake District again.
The Lakelovers Owner Relations Team
Property Owner
