“We had a lovely break and enjoyed our stay, the hot tub was great and the accommodation was tiny but well designed and provided a great base for our day trips around the area.”
The pod does require some maintenance, however. One of the wicker chairs out front had gone through and the curtain rail was coming away from the wall on the right side. The kitchen sink leaks and floods the bathroom floor near the loo. We were disappointed that the listing suggested towels were included but then to be told we had to pay £15 for them. Thankfully the owners were kind enough to provide towels and promised to correct the ambiguous wording on the Sykes listing. We were also surprised that we had to pay a £100 deposit on arrival. Nowhere in the correspondence did it say we needed to do this. Even more disappointing was that we only got £75 of our deposit back after a week, with no message or explanation as to why. Fair enough if they thought we had damaged something, which we hadn’t, but there was no inspection or opportunity to discuss. Essentially they have put their hand in my wallet and helped themselves to £25. For this reason I would not recommend this accommodation.
Thanks for taking the time to leave a review, we would like to clarify a few points in response:
Subsequent guests have not made any complaints and we carried out a full maintenance review in response and could not find any of the issues you raised.
The Sykes website does clearly state that towels are not provided and the owner did not promise to provide towels at any time.
When you called to ask about towels we made you aware of the £15.00 charge for a towel bundle.
The £100 deposit is a standard charge payable by all guests on arrival, details are laid out in the Sykes website.
The additional £10 anomaly from the deposit was an error which has since been rectified and we apologise for any inconvenience.
Best wishes Calthwaite Hall Management Team
Property Owner
