“The water in the cottage smelled and tasted awful.”
We compared to the cottage next door and their’s was fine. We were not able to drink it. Very disappointed with the response from Sykes. They did deliver 15L of water and apparently someone visited the cottage and said it was ok when it was not. The problem persisted and Sykes failed to call us back despite advising that they would on more than one occasion. We managed the week with bottled water but not ideal. We’ve stayed in this cottage before and never previously had a problem. Cottage ...
We compared to the cottage next door and their’s was fine. We were not able to drink it. Very disappointed with the response from Sykes. They did deliver 15L of water and apparently someone visited the cottage and said it was ok when it was not. The problem persisted and Sykes failed to call us back despite advising that they would on more than one occasion. We managed the week with bottled water but not ideal. We’ve stayed in this cottage before and never previously had a problem. Cottage also suffering from damp with black mould on bedroom wall although appreciate this is an old cottage and this may be difficult to manage.
We are very sorry to hear of the issue you had with the water in Old Bakers Cottage during your stay. We have spoken to Sykes who assure us their maintenance team checked the water and found it clear and drinkable but supplied you with bottled water for your reassurance.
It is a mains water supply and we believe there may have been some roadworks nearby which affected the water temporarily as there has never been a problem before I’m sure you can appreciate this was something out of our control and hope it did not spoil your return to Old Bakers Cottage.
David and Julia , the owners
Dear Janice,
We are sorry for this issues you faced at the cottage, when we visited during your stay, we found the water clarity and taste to be fine, but left you with a 25lt drum of drinking water for peace of mind. We will continue to monitor this to ensure the issue remains an isolated incident.
Kind Regards,
Lakelovers Team
Property Owner