“The property was over-priced.”
Not sure if you would normally charge almost ÂŁ1000 a week for a 2 bedroom cottage in the middle of September, or were just taking advantage of the COVID situation.
The cottage was functional but charmless and not at all homely. No soft furnishings in the sitting room. Decor more like a Council house circa 1980 than a 17th century cottage.
The amount of fuel provided for the wood-burner was mean.
My biggest gripe however is the complete absence of any information on how to work things in the property or any information on the local area. We spent a long time figuring out how to watch the tv, my parents or people less comfortable with technology would have given up. You couldn’t actually watch live TV because the WiFi was too weak, so if the description says there is tv, it is not accurate, we were only able to access on demand tv. For some reason, the radiators are controlled remotely, but, given the absence of any information, we had no idea that was the case and had to message the caretaker having spent ages searching for instructions. It would be better for us to be able to decide for ourselves when we did and did not want the heating on.
Thank you for your feedback and I'm sorry the cottage didn't meet your expectations. Demand is particularly high for the Lake District at the moment and that is reflected in the pricing. Some of our usual soft furnishings like cushions and blankets were removed in line with initial guidance at the start of the pandemic due to concerns about difficulties ensuring these were sanitized between guests. We are looking to reinstate these soon, as things begin to settle down.
Unfortunately it looks like there was an issue with the satellite tv during your stay, which our caretaker has highlighted to us. The tv has now been repaired. We always welcome guests reporting issues to us during their stay so that we can fix the problem as quickly as possible. The heating is set to pre-set programme, but we are always willing to adjust this if guests let us know. There is plenty of additional heating in the cottage, which guests can control themselves, including a fan heater in the kitchen, an oil radiator downstairs and the log burner.
Property Owner