“The property was dirty from the moment we have arrived.”
It needs restoration and maintenance all over.
There were no cleaning products or mop, to clean around. We have vacuumed kitchen and living room as we thought it’s more than enough thinking we were there to relax , not to scrub someone old dirt.
But unfortunately we have been sent 2 bills of about £1000 total amount, saying that we left mess, which except the toilet and 2 towels were a child puked after eating lasagna , were we did clean as much as we could without having any cleaning ...
It needs restoration and maintenance all over.
There were no cleaning products or mop, to clean around. We have vacuumed kitchen and living room as we thought it’s more than enough thinking we were there to relax , not to scrub someone old dirt.
But unfortunately we have been sent 2 bills of about £1000 total amount, saying that we left mess, which except the toilet and 2 towels were a child puked after eating lasagna , were we did clean as much as we could without having any cleaning products or mop around , and it was anyway in the toilet were is tiles and easy to clean by spraying a bit and wiping off.
Now it’s ridiculous to pretend such a huge amount by sending some word documents, made by the host or someone in charge of, saying that it needs a specialist for matching the colour of the paint and paint the rooms (what?!?!) it’s just insane .
They charged from my card , without authorisation almost £500 already for cleaning, really?!?! What cleaning costs £500?????
First of all , we pay so much per night to expect some cleaning after us, and not us to scrub around like fanatics.
This is not acceptable how the host is trying to put on our back the restoration of the house . Totally ridiculous.
I should have trusted the other reviews that had a lot of complaints for this property .
I note your comments, just to confirm the costs relate to the following;
> Replacement of soiled bedding, the bedding is NOT supplied to be used to clean up sick in bathrooms.
> Additional cleaning necessary after your visit, it required additional cleaning resources to complete the clean, this is something that has not happened before in the 18 years of letting this property, and not what we would expect. You were only charged the extra cleaning not the whole cleaning bill.
> You were also not charged for the sick on the walls, which we were unable to remove, and have since had to repaint the wall
> You were also not charged for the loss of the next booking due the time rectifying the damage you did to our property.
Property Owner