“Very disappointed on arrival, finding the fridge was dirty and had to be cleaned before food could be put away.”
Then floors were scruffy, beans, crumbs, crisps dirty floors, the cupboards were no better, sticky and dirty, again had to clean them before food could be put away, phoned owner, she said she would send a cleaner, at 19.38?.we had already started to clean, as we could not unpack and we needed to put food away. The windows were scruffy, you could not see out of them, owner said they had been cleaned 3 weeks previously ?. She asked for photos, which we sent. And we still waiting for a response from the owner!
we had a long journey, and were hoping to relax . Not what you expect when arriving at what you expect to be a 4.2star rating. Totally unacceptable standards.
We finally got in hot tub at 9 o’clock, only to find the water temperature was just warm, the temperature button did not work so could not be turned up or down. So had to come out as it was too cold to sit in.
Phoned hot tub guy, told agin send a photo of the fault. Someone would be out the next morning.
The guy who came out could not fix the fault. The next guy didn’t come out until Monday morning, this is day 4 of our supposedly hot tub holiday . To be told they are aware that there is an ongoing fault, and it will not be fixed until the winter?.
This lodge should be deep cleaned and hot tub fixed, before they disappoint and totally spoil another family’s holiday.
Also Sykes holiday cottages who advertise this log cabin, have duty to their customers. They also are aware of the ongoing problems, and choose to still advertise this cabin, knowing how many problems there are. They obviously do not take customer complaints seriously, but they both happy to take your hard earned money.
Thank you for your feedback. Following your contacts with me and our hot tub maintenance team quite late on the night of your arrival we both responded very quickly to your concerns . I immediately offered you a re-clean of the lodge for the next day which you declined and the hot tub team attended the next morning. The windows are cleaned regularly but they can get dirty more quickly some months than others, depending on the Lake District weather. Our cleaner could have resolved this for you the following day as well as giving the lodge another clean for your peace of mind if you had accepted our offer.
Regarding the hot tub, although there was an issue with one of the buttons on the hot tub the maintenance team did show you that the hot tub temperature was 38.5 C which is the recommended temperature. Having spoken to the team, they did report that you were using the hot tub over the first 3 days of your holiday so this supports the fact that the fault did not affect your enjoyment of the hot tub and there is no ongoing issue with the running of our hot tub.
Property Owner
